Frequently Asked Questions

cartoon of two people holding onto question marks. Questions about counselling page

Response from The Burrow To the Covid-19 Pandemic

At this point in time I am seeing clients Face to Face in my office at The Burrow. The room is 'Covid Safe' with chairs sited 2 metres apart. All surfaces are disinfected between client visits. I have several blankets to cover the chairs which are changed in between clients and washed before being reused. All equipment used by myself or a client is disinfected after use.

Clients are advised that they should only arrive for appointments if symptom free, if you any new Covid specific symptoms, or other respiratory symptoms, we can meet via online Zoom if you are well enough. If I test positive for Covid I will need to inform the track and trace service of any affected clients, your relationship to me will remain confidential. Full details of necessary precautions will be discussed prior to booking a first session.

Online Counselling                                                                                                                                     

Should online working become a necessity I can help support you to set that up. I can offer sessions via Zoom, I do not offer telephone or email counselling. You will need access to a laptop/PC/tablet or smart phone along with a stable wifi connection. You will need a private and safe space to have your sessions without distractions, any child or other care responsibilities should be considered before starting. There is an expectation that you will be fully dressed just as you would be for a face to face session. All other terms and conditions set out in my T&C document remain in place.

Online working is not a permanent solution for my Practice. It is only for those clients who are prepared to return to face to face work, once the need for online working is over. For this reason I can only see clients living within reasonable travelling distance from Cottingham (East Yorkshire).

I have, in line with UKCP guidelines, updated my Terms and Conditions to reflect the potential necessity for online working. If you choose to work with me you will be given a copy of this. There are additional considerations for both therapist and client while working online, so we can have a conversation to discuss these prior to working online together.

I have recently completed three lots of training to work safely online: 'Certificate in Online and Telephone Counselling', an 80 hour National Counselling Society and Association for Counselling and Therapy Online approved training. The UKCP 'Covid-19 Online Working Training' and 'How to do counselling online: a coronavirus primer' course, a collaboration between Open University and the BACP.


Frequently Asked Questions about Counselling

Many people have questions about Counselling and Psychotherapy when they’re new to it. I have written below some common questions that people ask me. (These FAQ’s were written pre-covid-19 and may not reflect the restrictions of face to face counselling during social distancing measures or online).

If there is anything else you’d like to know, please feel free to get in touch via the contact form, or by leaving a message on my phone:       07598 237236

There is also a short (7 minutes) video by Mark Widdowson, a very experienced TA Psychotherapist, that explains the therapy process in general and how to get the most out of your counselling/psychotherapy experience. You can view the video here.

What can I expect at the first appointment?

The first appointment is really a bit of a ‘getting to know you’ session for the both of us. You will be offered a hot or cold drink and I will ask you some questions about yourself, you are free to do the same with me. We will look at the business contract together and we can both decide if I am the right person to work with you. At the first appointment, before you begin to tell me what it is that has brought you to counselling, I will talk to you about safeguarding and the limits this may place on confidentiality in some circumstances.

What kind of problems can you help with?

I have experience of working with clients, one to one, with a range of difficulties including Trauma, Anxiety, Low Self Confidence, Problems in Family, and Other Relationships. My experience also includes working with clients following a bereavement or other losses. Some people do not actually know what the problem is, just that there is a problem and they’d like to try and resolve that. We can work together on that too.

What are your opening hours?

Monday-Thursday (Daytime and early evening appointments are available).

I am closed Friday, Saturday and Sunday

How often are appointments?

Appointments are usually weekly. I usually book clients in at the same time and day each week. If you need more flexibility than this, I may be to offer more flexible appointments within my normal opening hours, subject to availability.

How much do you charge?

Currently I charge £30 for a 60 minute appointment.

What do I have to talk about in counselling?

Anything that you want to! In Counselling there are no right or wrong things to talk about. There is no pressure to talk about things you'd rather leave alone. But talking about difficult stuff can start the journey to healing from the impact of it. Ultimately, it's Your Time, Your Journey, Your Choice.

Is it OK to see a counsellor if I am not actually at crisis point?

It absolutely is okay, yes. Often people wait until they are on their knees before seeking help and support through counselling. Counselling before you get to this point can often mean you don’t get to the point of crisis. Taking care of our mental health is every bit as important as taking care of our physical health.

Is what we talk about in counselling confidential?

In the main, yes, although there are some exceptions to this. If there are concerns about harm to yourself or others raised through the therapy we may need to involve other agencies. Also I will discuss some aspects of our work together, in confidence, with my supervisor. The exceptions are set out in full in my Terms and Conditions document. I will give you a copy of this should you choose to book an appointment with me.

How long do I need to keep coming to counselling?

This is entirely up to you. I provide both short and long term (open ended) therapy so that you have choice. You don't need to make a decision right at the beginning of your counselling. We will have regular reviews together but you decide for yourself when you are ready to end.

What if counselling and psychotherapy doesn’t work for me?

If you decide that counselling and psychotherapy are not for you, or that you’d prefer to see someone else, you are free to leave whenever you wish. It is helpful to give some notice though to help enable a positive ending for you.


To arrange to speak to me and/or to book an appointment, please contact me via the contact form, or by leaving a message on my phone: 07598 237236. I aim to respond to messages within 24 hours